SUMMARY OF
QUALIFICATIONS:

Over eleven years experience in the Information Technology field with a concentration in PC/Mac support and web development. I have a diverse knowledge of the IT industry from support and systems administration through sales and management.

COMPUTER SKILLS:

Platforms: Windows NT, 2000 PRO, 2000 Server, XP, Server 2003; LINUX Ubunto; Mac OS X(Workstation & Server) 10.x.x, Novell Netware.

Software: MS Office (Word, Excel, PowerPoint, Access; PC and Mac (all versions)), MS Project, Open Office, MS Exchange, ACT, Novell GroupWise, Lotus Notes, Outlook, Thunderbird, Extreme Z-IP, Adobe PhotoShop, Final Cut Pro, Adobe Illustrator, Adobe Acrobat, Fireworks, FileMaker Pro, VISIO, Norton Utilities, Symantec Anti-virus, Symantec Backup-Exec, various Firewalls, various PC and Mac
applications and utilities.

Hardware: PC and Mac hardware upgrade and repair. LAN upgrade and maintenance; Multi-Media
and video Conferencing

Web: HTML, PHP, XML, Apache, IIS, MYSQL, SQL, wiki, blog, Drupal, JavaScript, Dreamweaver, Update Engine, File-Net and other web development tools. Firefox, and Internet Explorer. Web development, Internet architect and marketing.

EXPERIENCE:

7/07 — Present Systems Administrator, Columbia University, Language Resource
Center, New York City

As Systems Administrator for Columbia University language programs, develop and create new ways for students to learn foreign languages. Train and discuss new technology for the classroom with professors and staff. In charge of department’s technology including system administration for seven Mac OS X servers (open directory), five Windows 2000/3 servers (active directory), fifty-five Mac OS X workstations and seventy-five windows XP stations. Synchronize Windows and Mac server files and databases; Retrospect backup software on Mac side. Administrate web services (Apache, PHP, MYSQL) on Mac servers along with Quicktime Streaming media which hosts online digital material (virtual lab) for 24/7 usage for student access. Support video production lab, digital classrooms with
Smartboards and other audio-video equipment.

2/04 — 7/07 Senior Systems Support, Columbia University, Libraries, New York
City

Designed and developed internal documentation solutions for Library systems office. Responsible for senior level systems support, troubleshooting, file distribution, documentation and training for over five hundred users in twenty-three libraries at Columbia University. Manage, secure, backup and sole administrator for four windows 2003 servers primarily for web applications and file sharing. Manage web-based digital signs. Test new solutions for the libraries, both hardware and software. Junior
Administrator for the Novell network. Troubleshoot, install and repair issues on Windows 2000 and Windows XP workstations on a Novell network. Other responsibilities include new staff training, training requests, building and maintaining wiki and blogs for library staff, web programming, patch management and special projects.

8/00 — Present Consultant, New York City

Technology consultant for support of PC/Mac platform, network design and development; support, sales, solving technical problems, installation of hardware and software, research, and purchasing of existing/new technologies for small businesses and individual consumers. Train and assist client users on the latest software, hardware, Internet applications and current technologies. Plan and develop networks, websites, databases and new systems. Maintain a dedicated Linux web-hosting server.

9/01— 5/03 Senior System Support
Specialist, American Kennel Club (AKC), New York City

In charge of network, systems, software and hardware support operations and functions as well as video and audio conferencing and telecom support for the AKC, New York corporate executive offices, including technical assistance to the Chairman of the Board, the President and Members of the Board and Executive Directors. Provide skilled PC/Mac support for a fast-paced environment administering technical assistance to 70 people and 3 servers to ensure that the staff was able to maintain uninterrupted production of work. Troubleshoot hardware and software problems, performing maintenance and repair of parts and equipment. Setup and configure PC/Macs and varied peripherals, load custom software, and maintain computers to their operating standards. Managed outside consultants and support staff for large projects.

• Platforms: Supported 70% PC and 30% Mac environment.
• Trained users on equipment, software and manuals, proposing/acting on solutions to correct problems.
• Successfully created and maintained management solutions for efficient asset tracking as well as
  communicated with software and hardware vendors regarding their products.

8/00 — 3/01 Technology Director, Metroforce, New York City

Director and manager of technology projects at Metroforce.com an online recruitment startup for the hospitality industry. Configured and maintained server systems and computers. Demoed and assisted sales agents to sell the online products to clients. Performed pre and post technical sales support. Designed, developed and maintained company web application. Developed and instituted the technology road map for Metroforce.com. Trained and managed web programmers, contractors and designers for dynamic projects. Platforms: PC and UNIX web host.

1/00 — 8/00 Network Administrator, Enock Interactive, New York City

Network administrator and MIS manager for a multi-media web design and development firm in a PC/Mac environment, reporting to the company President. Redesigned and setup network to empower high-level development projects. Trained users on computers, multimedia equipment and related technologies. Assisted with developers and designers for pre-sales marketing. Moved environment to a TCP/IP MS server based network. Trained and managed two Junior support personnel.

• Network: Windows 2000, Cisco Router, Hubs, Network design and development; Fiery RIP server.

7/99 — 11/99 Consultant, Fatwire Corp., Port Washington, Long Island

Web developer for a content management-based web development firm. Participated in the development team that launched Eyeweb.com, a dynamic e-commerce website. Position included research, coding, trouble-shooting, database analysis and testing the site.

12/98 — 1/99 Consultant, Martha Stewart Living Omnimedia LLC, New York City

Desktop Support Specialist for web and designer groups on the PC/Mac platforms. Network: Printer and Fiery RIP server support.

5/96 — 9/98 Technical Specialist, Office of Communications, SUNY at Stony Brook

Administered hardware and software technical support for a 35-system environment for PC/Mac users ensuring that the computers and peripherals were always operational as the publications, news and PR department were on constant deadline. Set up and configured all PC/Mac equipment and peripherals, loading and updating software. Troubleshoot hardware and software problems and perform maintenance and repair of parts and equipment. Instructed staff in applications and computer setups. Trained and managed desktop support group of junior technicians and/or students. As requested, researched and recommended purchase of technical equipment, software and supplies. Created and
updated computer inventory databases and end-user documentation.

• Network: Printer and Fiery RIP server support. Novell network.

9/95 — 5/96 Junior technician: Gelman Library, The George Washington University

Part-time help desk support for Novell Network. Maintained computers and printers, installation of hardware and software; wrote end-user documentation.

EDUCATION & CERTIFICATIONS:

Microsoft Professional Certified (MCP 2000)

Attending Empire State College (AS 08)

FOREIGN LANGUAGE:

Spanish

Taught English as a Second Language in Quito, Ecuador 1993-94, while a Rotary Youth Exchange Student.